At Pinkteashirt, we strive to provide the highest quality custom-printed products. Since each item is uniquely made-to-order just for you, we have established the following policies to ensure a fair and transparent shopping experience.
We understand that plans can change. You may request to cancel your order within 6 hours of placement.
Processing Fee: A 10% cancellation fee (of the total order value) will be applied to cover payment processing and administrative costs.
After 6 Hours: Once this window has passed, your order is automatically sent to our US production facility. At this stage, we are unable to guarantee cancellation or modifications.
Final Sale: Because our products are Print-on-Demand, we do not offer exchanges or returns for “change of mind” or “incorrect size/style selection” after the order is confirmed.
Accuracy Matters: Please double-check your size, style, quantity, and shipping address before completing your purchase.
We want every order to be perfect. You are entitled to a return or refund within 30 days of successful delivery if the product meets any of the following criteria:
The product arrived damaged or was defective during transit.
The design/print does not match the sample you ordered.
The size delivered does not match the size selected in your order.
The material or product type differs significantly from the description.
You received the wrong item entirely.
Note: Orders older than 30 days are considered accepted and are no longer eligible for refunds.
To be eligible for a refund, the returned item must meet these requirements:
It must be in its original, unused, and unwashed condition.
It must have all original labels and packaging.
It must not have been altered, damaged by the user, or show signs of wear.
Non-defects: Small excess threads that can be easily trimmed are not considered manufacturing defects.
To process your request quickly, please email us at contact@pinkteashirt.com with the following information:
Proof of Purchase: Your order number and confirmation email.
Visual Evidence: High-quality photos or a short video showing the product defect or the shipping label.
Description: A brief explanation of the issue.
Next Steps: Our Customer Service team will review your claim and respond within 2–3 business days. Please do not send items back until you receive a confirmation email and specific instructions from us.
Return Address: …
Shipping Costs: Customers are responsible for the return shipping costs. Shipping fees are non-refundable.
Risk: We are not responsible for items lost or damaged during the return transit. We recommend using a trackable shipping service.
Processing Time: Once we receive and inspect your return, it may take up to 14 business days to process the refund.
Once approved, a full refund (including original shipping for defective items) will be issued to your original payment method.
Timing: Depending on your bank or card issuer, it may take 10–15 business days for the credit to appear on your statement.
Missing Refunds: If you haven’t received your refund yet, first check your bank account, then contact your credit card company. If you still have questions, contact us at contact@pinkteashirt.com.
For any assistance during the ordering process or regarding your return, please reach out:
Email: contact@pinkteashirt.com
Business Hours: Monday – Saturday (9:00 AM – 6:00 PM EST)
